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Refund Policy Generator

📁Legal
💳1 credit per use
🔄Updated March 13, 2026

Generate a clear refund and return policy for your online store or service. Customize return windows, conditions, refund methods, and exceptions to protect your business and satisfy customers.

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Overview

A transparent refund policy builds customer trust and reduces payment disputes. The Refund Policy Generator creates professional, legally-compliant refund and return policies tailored to your specific business model, whether you sell physical products, digital goods, or services.

The generator walks you through every aspect of your refund policy: the return window, acceptable conditions for returns, who pays return shipping, how refunds are processed, exchange options, and exceptions for sale items or digital products. Each section is written in clear, customer-friendly language that reduces confusion and support tickets.

For e-commerce businesses, a well-written refund policy is not optional. Payment processors and marketplaces require one, and customers check it before purchasing. This tool ensures your policy covers all the legal bases while remaining easy for customers to understand, striking the balance between protecting your business and building buyer confidence.

Key Features

Business Type Templates
Pre-built templates for e-commerce, SaaS, digital products, services, and subscription businesses.
Customizable Sections
Modify return windows, conditions, refund methods, shipping costs, and exception lists to match your business rules.
Legal Compliance
Policies include language compliant with consumer protection laws in the US, EU, UK, Canada, and Australia.
Multiple Formats
Download as HTML for your website, plain text for email, or Word document for legal review.
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How to Use Refund Policy Generator

Select Business Type
Choose whether you sell physical products, digital goods, services, or subscriptions.
Set Return Window
Define how many days customers have to request a return or refund after purchase.
Configure Conditions
Specify acceptable return conditions, refund methods, and any exceptions or non-refundable items.
Generate and Publish
Review the complete policy, make any edits, and download or copy it to add to your website.

Frequently Asked Questions

Is a refund policy legally required?
In many jurisdictions, yes. The EU requires clear return policies for online purchases. Even where not required by law, payment processors like Stripe and PayPal require merchants to have a visible refund policy.
What is a reasonable return window?
30 days is the most common return window for physical products. Digital products often have shorter windows of 7-14 days or no-refund policies. The generator lets you set any timeframe.
Can I have a no-refund policy?
For physical products in the EU, consumers have a mandatory 14-day cooling-off period. In the US, you can have a no-refund policy if clearly stated before purchase. The generator includes appropriate language for both approaches.
Should I offer exchanges or only refunds?
Offering exchanges alongside refunds is recommended as it retains the sale and keeps the customer. The generator includes an exchanges section you can enable or disable.
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